Privacy Statement

2.1 Generally, the Greystride Group collects, uses, and discloses Personal Information of users for the following purposes:

2.1.1 To respond to queries and requests;

2.1.2 To manage the administrative and business operations of the Greystride Group and comply with internal policies and procedures;

2.1.3 To facilitate business asset transactions (which may extend to any mergers, acquisitions, or asset sales) involving any of the Companies;

2.1.4 To match any Personal Information held, relating to any of the purposes listed herein;

2.1.5 To resolve complaints and handle requests and/or enquiries;

2.1.6 To prevent, detect, investigate a crime, analyse, and manage commercial risks;

2.1.7 To provide media announcements and responses;

2.1.8 To monitor or record phone calls and customer-facing interactions for quality assurance, employee training and performance evaluation and identity verification purposes;

2.1.9 For legal purposes (including but not limited to obtaining legal advice and dispute resolution);

2.1.10 To conduct investigations relating to disputes, billing, suspected illegal activities or fraud;

2.1.11 To meet or comply with any applicable rules, laws, regulations, codes of practice or guidelines issued by any legal or regulatory bodies which are binding on the Greystride Group (including but not limited to responding to regulatory complaints, reporting to regulatory bodies, and conducting audit checks, due diligence, and investigations); and

2.1.12 For purposes which are reasonably related to the aforementioned.

2.2 In addition to the above, the Greystride Group collects, uses, and discloses Personal Information of users for the following purposes:

2.2.1 As a customer or an employee of an organisation which is a customer of the Greystride Group;

2.2.2 Opening or continuation of accounts and establishing or providing users with the products and services subscribed to;

2.2.3 Facilitating the continuation or termination of user subscription to the Greystride Group products and services;

2.2.4 Facilitating the daily operation of the products and services (including but not limited to billing, customer service, customer verification, technical support, network maintenance and troubleshooting);

2.2.5 Facilitating third party services if purchased, obtained, administered, or processed through the Greystride Group;

2.2.6 Managing and executing the Greystride Group service level agreements with users;

2.2.7 Processing of payment instructions, direct debit facilities and/or credit facilities requested by users;

2.2.8 Enforcement of repayment obligations (including but not limited to debt collection, filing of claims and retrieval of payments from losses made by service partners);

2.2.9 Administering and processing any insurance claims and payments arising under the respective policies;

2.2.10 Credit and internal risk management (including but not limited to performing credit checks and disclosures to law enforcement agencies);

2.2.11 Generation of internal reports (including but not limited to annual, operational and management reports);

2.2.12 Processing referral payments and commission fees to the Greystride Group’s external partners;

2.2.13 Administering fee adjustments, refunds, and waivers;

2.2.14 Notifying users of their entitlements under loyalty and reward programmes with the Greystride Group;

2.2.15 Analysing user experience with the Greystride Group products and services so as to help us improve, review, develop and efficiently manage the products and services offered; and

2.2.16 For purposes which are reasonably related to the aforementioned.

2.3 Furthermore, where permitted under the Data Protection Laws:

2.3.1 the Greystride Group may also collect, use, and disclose Personal Information of users for the following additional purposes:

2.3.1.1 For analytics and tracking, including facilitating the sale of analytical data;

2.3.1.2 To conduct market research and surveys to enable the Greystride Group to understand and determine customer location, preferences, and demographics in order to develop special offers and marketing programmes in relation to the Greystride Group products and services, and to improve our service delivery and customer experience;

2.3.1.3 To provide additional products, services, and benefits to users, which include promotions, loyalty, and reward programmes from the Greystride Group

2.3.1.4 To match Personal Information with other data collected for other purposes and from other sources (including third parties) in connection with the provision, marketing or offering of products and services by the Greystride Group;

2.3.1.5 For leads generation and management of marketing the Greystride Group’s products and services;

2.3.1.6 To administer contests, competitions, and marketing campaigns, and personalize user experience;

2.3.1.7 To communicate advertisements involving details of the Greystride Group’s products and services, special offers and rewards, either to general customers, or to communicate advertisements which the Greystride Group has identified as being of interest to specific users (this includes but is not limited to upselling, cross selling, and telemarketing);

2.3.1.8 To organise promotional events and corporate social responsibility projects; and

2.3.1.9 For purposes which are reasonably related to the aforementioned.

2.4 In relation to particular products and services or user interactions, the Greystride Group may also specifically notify users of other purposes for which personal information is collected, used, or disclosed.

2.5 Users have a choice to withdraw consent for receiving marketing or promotional materials/communication. Users may contact the Greystride Group using the Head Office contact details found on the main website www.greystride.co.za or per email legal@greystride.co.za

2.6 Once the Greystride Group receives confirmation that a user wishes to withdraw consent for marketing or promotional materials/communication, it may take up to 30 (thirty) working days for the withdrawal to be reflected on the system. Therefore, users may continue to receive marketing or promotional materials/communication during that period of time. It may be noted that even upon withdrawal of consent for the receipt of marketing or promotional materials, the Greystride Group may still contact users for other purposes in relation to the products and services held by users or subscriptions to the Greystride Group.